Terms and conditions
General remarks
Access to and use of the services of this Site are subject to these General Conditions of Use, which contain the legal information relating to the visit and use of the services offered on the sports betting website https://www.goldenvegas-sport.be, hereinafter referred to as the "Site".
PLAY N BET SRL invites you to read these Terms of Use carefully before visiting the Site or using it in any way. By accessing this Site, the pages it contains or the services offered, you expressly acknowledge having read these General Conditions of Use and you agree to respect them without any restriction.
The Site offers visitors a legal online betting offer through the Class F+ License (License F+117223).
The use of the betting services requires the opening of a player account and the express and irrevocable acceptance of these General Conditions of Use by checking the box provided for this purpose on the Site.
It is important to learn about the laws in force in your country of residence before registering. In the event that the online betting offered by the Site does not comply with the law of your country of residence, PLAY N BET SRL can in no way be held responsible.
These Terms of Use contain mechanisms that may be offered by PLAY N BET SRL in its sole discretion. No acquired right of access to these mechanisms exists on the part of the player. Therefore, if any of these features are temporarily or permanently unavailable, the terms of these Terms of Use relating to that feature will be deemed unwritten only to the extent that they relate to those features.
TABLE OF CONTENTS
General remarks
Article 1 – Identification
Article 2 – Definitions
Article 3 – Opening a Player Account, Authentication and Control
3.1 Conditions for Opening a Player Account
3.2 Opening a Player Account
3.3 Player Account Identification and Authentication
Article 4 – Protection of personal data and cookies
Article 5 – Account and password
Article 6 – Obligations relating to the use of the Site
Article 7 – Player Guarantees
Article 8 – Terms of use of betting
8.1 General
8.2 Betting
Article 9 –
Article 10 – Deposit and withdrawal of money
10.1 Use of Player Account
10.2 Lack of interest
10.3 deposit limits
A) Default deposit limit
B) Personal deposit limits
10.4. Withdrawals
Article 11 – Warranty and Limitation of Liability
Article 12 – Suspension or termination of the Player Account by PLAY N BET SRL
Article 13 – Closure of the Account by the Player
Article 14 – Consequences of Termination of Player Account
Article 15 – Amendment
Article 16 – Duration
Article 17 – Responsible gambling
Article 18 – Intellectual property
Article 19 – Verification
Article 20 – Complaints
Article 21 – Assignment of the Contract
Article 22 – Security
Article 23 – Availability of the Site and Services
Article 24 – Hyperlinks
Article 25 – Non-renonciation
Article 26 – Invalidity
Article 27 – Languages
Article 28 – Archiving and evidence
Article 29 – Additional information
Article 30 – Applicable law – Disputes
Article 1 – Identification
PLAY N BET SRL owns and operates the Online Betting Website https://www.goldenvegas-sport.be.
PLAY N BET SRL is a public limited company incorporated under Belgian law with its registered office at Rue de Courtrai 14, 7700 Mouscron, company number 0823.743.004. It holds an F+117223 licence issued by the Belgian Gambling Commission, authorising the operation of online betting.
Article 2 – Definitions
- Player Account: the Player Account is a personal account opened by a Player that allows the Player, under the terms and conditions set out in the Contract, to access the Software for placing bets online;
- General Conditions of Use: these general conditions of use as well as any other document to which they refer expressly accepted by any User by his visit to the Site.
- Agreement: the agreement means all the clauses described in these Terms and Conditions of Use as well as all other contractual documents available on the Site, including the regulations and instructions of the Software, the Rules of Betting and Sports, the privacy and cookie policies, the rules of contests, bets available on the Site expressly accepted by any User by his visit to the Site.
- Bet(s): A game of chance in which each Player bets an amount and produces a win or loss that does not depend on an act by the Player but on verification of an uncertain fact that occurs without the Players' intervention.
- Player: means any person at least 21 years of age who has registered on the Site and holds a Player Account (whether or not authenticated).
- Software: means all programs, files, data or other content on or related to the Site that enables the Player to participate in online betting.
- Services: all the services offered by PLAY N BET SRL on the Site, including (but not limited to) betting, the features available through the Software, the means of identification and payment or others.
- Session: Uninterrupted Player play activity on the same game.
- Site: means the PLAY N BET SRL website available under the URL https://www.goldenvegas-sport.be.
- User: anyone accessing the Site and Software without registering or by registering for the Site, including Players.
- You: the User or the Player.
Article 3 – Opening a Player Account, Authentication and Control
3.1 Conditions for Opening a Player Account
Participation in the Bets available on this Site requires the opening of a Personal Player Account on our Site using the registration form provided for this purpose. In the absence of a Personal Player Account, it is impossible to play on our Site.
The opening of a player account and access to the betting offered on the Site is authorized only to natural persons with legal capacity and who have reached the minimum age of 21.
Each natural person is entitled to a maximum of one (1) Account-player on the Site. The Player Account may not be transferred to or used by any third party.
Access to the Site is prohibited to any Player who is or will become prohibited from playing (by their will, by law or by the Gaming Commission and/or by the law of their country of residence).
If you reside in a country other than Belgium, it is your responsibility to verify that the legislation of your country allows you to register and play on our Site.
3.2 Opening a Player Account
To open a Player Account, click on the "Open Account" tab and follow the instructions displayed on the screen. In order to open a Player Account, the Player must identify himself and provide the following personal data:
- Name;
- First name;
- Home;
- Nationality;
- Civil status;
- Date of birth;
- Country of residence;
- National registry number;
- Phone or mobile number;
- Mailing address;
- Email address;
- Any other information requested during the online registration process. All these fields are mandatory and verified.
PLAY N BET SRL reserves the right to prohibit the use of pseudonyms that it considers inappropriate. Only the pseudonym will be visible to other Players, the username and password remaining strictly confidential.
Once the information is entered, you will be asked to accept the Terms and Conditions of Use and our Privacy Policy by checking the box “I HAVE READ AND ACCEPT THE TERMS AND CONDITIONS OF USE AND THE WEBSITE PRIVACY POLICY” or other similar notice. Without this commitment, you will not be able to continue the registration process.
By registering and opening a Player Account, the Player agrees to provide only correct, sincere, up-to-date and unique information. The Player Account cannot be opened using information belonging to a third party.
3.3 Player Account Identification and Authentication
Identification. To validate his email address, he will be sent to the Player, upon registration, an email with a hyperlink on which he will be invited to click. A page on https://www.goldenvegas-sport.be will then inform him that his registration has been taken into account.
The cash withdrawal function will only be available after authentication of the Player Account by PLAY N BET SRL.
Authentification. Authentication of the Player Account can be done:
- Directly during registration via the “ITSME” tool;
- And/or by PLAY N BET SRL, requesting from the Player any relevant document and carrying out any useful verification to ensure the consistency of the data entered on the online registration form with the documents transmitted. The Player Account will only be deemed authenticated after PLAY N BET SRL has verified all information that PLAY N BET SRL deems relevant.
Control. At any time, during authentication or subsequently, PLAY N BET SRL is entitled to request from the Player any additional information, or to submit the Player Account to a verification procedure or to a new authentication procedure such as in particular a request for a photo of the Player accompanied by his identity card, a telephone or video call between an agent of PLAY N BET SRL and the Player, a copy of the payment card used, proof of origin of the funds deposited by the Player, proof of address, proof of income, a tax slip or an extract from the Player’s bank account, as well as in general any other information or document useful to PLAY N BET SRL to meet its legal obligations in particular in terms of combating money laundering.
Measures related to the opening and control procedure. A Player Account may be suspended until satisfactory proof of PLAY N BET SRL is provided. Should it become apparent that the aforementioned registration requirements are not/no longer met, or that the information provided is not or more accurate/sincere/complete/current, PLAY N BET SRL reserves the right to refuse the opening of the Player Account, suspend it or close it. In case of account closure, the amounts deposited are refunded up to the available balance of the Player Account.
Any Player Account not authenticated within three (3) months of opening may be suspended by PLAY N BET SRL.
Allegedly non-Belgian Players who have registered with the Site using their passport will in any case have their losses automatically capped at EUR 2,000 per month, even if the increase in their deposit limit has been granted following the acceptance of the Gaming Commission and this until their account has been formally authenticated by PLAY N BET SRL.
Modification. By clicking on the “Settings” tab and then “Personal Data” in the “Profile” section of the homepage of the Site, the Player can change his postal address at any time. Any modification may give rise to a new procedure of control and authentication by PLAY N BET SRL.
Article 4 – Protection of personal data and cookies
PLAY N BET SRL devotes the utmost care to the protection of personal data communicated by Players. HERE you will find our personal data protection regulations, which also contain our cookie policy.
Article 5 – Account and password
Each Player is fully and personally responsible for any activity on their Player Account, and must maintain the confidentiality of their account information, including their password, and all transactions made through that Player Account. Each Player agrees to notify PLAY N BET SRL immediately at the following email address: [email protected], in case of unauthorized use of his Player Account or password, or any breach of security.
Each Player may be held liable for damages suffered by PLAY N BET SRL or any other User of the Site due to the use of their username, password or Player Account by another person.
If you forget your password, you must click on the “FORGOTTEN PASSWORD?” link on the Site login page and enter the email address linked to your Player Account. An email with a link to generate a new password will be sent to you. PLAY N BET SRL reserves the right to require you to change your username and password if it considers that they no longer provide adequate security.
PLAY N BET SRL is not responsible for any loss or damage that the Player may have incurred as a result of the unauthorized use of his login data by third parties, even without the knowledge of the Player.
Article 6 – Obligations relating to the use of the Site
By using this Site, the User/Player undertakes to:
- use the Site or Services only for the purposes permitted by (a) the General Terms of Use including the Rules of Betting and Sports and (b) any law, regulation or practice or guideline generally accepted in the Player’s territory of residence;
- not disrupt or interfere with the security of, or participate in any other form of abuse of, the Site, or all betting Services, system resources, Software, accounts, servers or networks linked to or accessible through the Site or related or linked websites;
- not create or use a false identity on the Site;
- not to disseminate false information or illegal advertisements;
- not attempt to gain unauthorized access to the Site;
- not to use the Site for any purpose that is unlawful or likely to damage the reputation of PLAY N BET SRL (or third parties);
- not modify or attempt to modify, by any means or instruments whatsoever, the Software, betting Services or devices offered, in particular with the aim of modifying the results;
- not to use or attempt to use stochastic computing (martingale) or any software that would have artificial intelligence in connection with the use of the Services;
- not infringe the intellectual property rights of PLAY N BET SRL or third parties;
- not reproduce, without the permission of PLAY N BET SRL, on any medium whatsoever, all or part of the content of the Site;
- not use any personal data to which they may have access through the Site to disseminate unsolicited messages in the emai‐l inboxes of other Internet users ("spamming"), for any commercial or other unauthorized purpose, or in any other way;
- not upload, send, transmit by email or otherwise any content that is contrary to public policy and/or morality and/or constitutes misconduct of any kind, in particular when it is harmful to PLAY N BET SRL, its employees, customers, suppliers or partners
- satisfy any possible tax liability;
- not authorize a third party to use their Player Account;
- not use the payment methods or Player Account of any third party or other Player, even with the consent of such third party or Player;
- respond to any request from PLAY N BET SRL regarding its Player Account and to communicate to PLAY N BET SRL any document or evidence that it considers useful concerning in particular its age, its bank data, deposits made etc;
- Acknowledge sole responsibility for actions and communications undertaken or transmitted through the Site and in particular its Player Account.
Article 7 – Player Guarantees
The Player represents and warrants;
a) that he has read the General Conditions of Use, fully understands them, accepts the rules of the Services available on the Site;
b) that it understands that it can earn or lose money while participating in betting on the Site and undertakes to assume alone the consequences of any financial losses and waives recourse, on this count, with respect to PLAY N BET SRL or other possible providers of the Services;
c) they are of legal age to open an account and are not legally prohibited;
d) it is not prohibited from gambling by the Gambling Commission in Belgium or any other body or excluded from the Site by PLAY N BET SRL;
e) that the information and personal data it provides is accurate, sincere and complete;
f) that the funds it uses to play on the Site are not of illegal origin;
g) it does not engage in any criminal activity involving, directly or indirectly, a Player Account and agrees not to use the Site or the Services for the purpose of transferring funds, or engaging in any illegal or fraudulent activity, or any prohibited transaction (including money laundering), in accordance with the laws of all jurisdictions under its control;
h) is not acting on behalf of a third party.
The Player agrees to indemnify, defend and hold PLAY N BET SRL, its directors, employees, representatives and suppliers, and all possible third party partners harmless from all losses, expenses, claims and possible costs, including attorneys’ fees arising out of any breach of these Terms of Use.
Article 8 – Terms of use of betting
8.1 General
Participation in the betting is carried out exclusively at a distance via the Site, the Player's username and password.
The Site is accessible via any computer hardware, including a computer, a mobile phone or any other medium allowing connection to the Internet (Smartphones, Iphones, Ipods touch, game consoles, SmartTV, etc.).
To be able to connect to the Site, the Player acknowledges and agrees that he must have hardware and software equipment, as well as an Internet connection compatible with the conditions of supply of games offered by the Site. To do this, PLAY N BET SRL recommends having the Acrobat Flash Player software, as well as the following:
Hardware and operating system:
PC: Windows 10 and later
- Macintosh: macOS 10.14 (Mojave) and later
- Mobile: iOS 13 and later, Android 9 (Pie) and later
Browser software:
- Google Chrome: Version 90 and later with JavaScript enabled
Mozilla Firefox: Version 90 and later with JavaScript enabled
Microsoft Edge: Version 90 and later with JavaScript enabled
Safari: Version 14 and later with JavaScript enabled
Type of connection: High speed Internet connection (minimum 2 Mbps ADSL) or fiber optic connection recommended.
If the Player does not have this minimum configuration, he takes the risk of not being able to benefit from the services offered online by PLAY N BET SRL.
The Player will also ensure that the links through which he accesses the Site and participates in betting direct him to the Site and not to any third party site whatsoever.
8.2 Betting
Any information or rules relating to betting and the rules relating to a particular type of sport will be specified in the Rules of Betting and Sports or, failing that, in the specific Rules of Betting. The Rules of Betting and Sports and any special rules of betting form an integral part of the General Conditions of Use (GCU) of the Site.
Participation in a Bet is made by placing a certain sum. Possible bets and winnings are available in the Sports Rules. Any bet is immediately debited from the Player Account.
When the Player Account is not sufficiently funded for the selected bet, the Player will not be able to participate in the desired bet.
In the event of a technical problem, the Player will be required to contact Customer Service immediately. After analysis, PLAY N BET SRL (or its supplier/subcontractor) will make a technical report. The technical report will be the only evidence for calculating the loss or gain and will not be open to discussion.
In the event of a contradiction between these general provisions relating to betting and the Rules of Betting and Sports, the provisions of the latter shall prevail.
Article 9 –
Article 10 – Deposit and withdrawal of money
10.1 Use of Player Account
The Player’s use of the Player Account is strictly limited to his participation in the online betting available on the Site to the exclusion of any other use, in particular as a bank account.
The Player is required to deposit into his Player Account through his personal payment methods or through his personal account opened with a financial institution (a bank and/or an institution whose activity is governed by national laws applicable to financial or similar services) or one of their dealers.
The Player may not allow any third party to make deposits to their Player Account or make withdrawals from their Player Account.
10.2 Lack of interest
Any amount of money linked to a Player account will not be able to generate interest.
10.3 deposit limits
Two types of limits are available on the Site (a) the default deposit limit and (b) personal deposit limits. The most restrictive limit will apply to the Player.
A) Default deposit limit
Pursuant to the Royal Decree of 25 October 2018 on the operating procedures of games of chance operated by means of information society instruments and the Royal Decree of 19 June 2022 determining the consultation procedures of the Centrale desCrédits aux Individuals by the Gambling Commission and amending the provisions relating to the limitation of online games of chance, the Player is informed of the imposition of a weekly default deposit limit under the said Royal Decree, preventing him from depositing more than 200 euros per week into his Player Account on the Site. The Player has the option to remove the default deposit limit with the permission of the Gambling Commission. It is, however, advisable for the Player to determine his game limits on the basis of his financial situation and to always remain within the limits set by himself.
To remove the default limit, the Player must go to Player Account Settings or the Deposits page and request the removal of the default deposit limit.
PLAY N BET SRL informs the Gambling Commission immediately and in electronic form.
Within 72 hours (three days) of receipt of the request, the Gaming Commission shall inform whether such a request can be approved. This information is obtained after an electronic request to the National Bank to verify whether the player is listed as in default in the Personal Credit Central’s file.
The increase cannot be granted to Players who are known to be in default in the file of the Centrale des Credits aux Individuals of the National Bank of Belgium. The Commission’s refusal will be notified by PLAY N BET SRL to the Player.
The Player is also informed that PLAY N BET SRL may be legally obliged to cancel the increase in the default deposit limit requested by the Player and initially applied following the notification by the Gambling Commission of the Player’s registration in the Personal Credit Central’s file as being in default.
B) Personal deposit limits
As part of responsible gaming awareness and in order to protect the Player by PLAY N BET SRL, the Player may at any time set more restrictive personal deposit limits for all Games in which he participates on the Site. In the event that the Player does not set a personal limit after removing the default limit, a limit of 2000€ per week will be imposed on the Player.
To do this, the Player goes to the settings of his Player Account where he has the possibility to set deposit limits for periods of 24 hours, 7 days or 1 month. A decrease in the Player's personal deposit limits will have immediate effect.
In the event of an increase in a personal deposit limit by the Player, the Player is informed and agrees without reservation that the Player may only play with the increased limit after 72 hours of such an increase. Then, the Player can decide to lower their personal deposit limit or reintroduce their default deposit limit by going to their Player Account settings.
10.4. Withdrawals
Subject to compliance with all the provisions of these Terms and Conditions of Use (including authentication of the Player Account), PLAY N BET SRL undertakes to execute at the Player’s first request any withdrawal of winnings, provided that the balance of the Player Account is positive and sufficient. The Player declares to be aware that all financial transactions are subject to the usual banking deadlines. Credit transfer cannot be completed until the Player's account is authenticated by PLAY N BET SRL
The payment of any money shall be executed by PLAY N BET SRL only insofar as the Player is not liable for any money to PLAY N BET SRL and after checking the proper conduct of the Game, the absence of any cheating, abuse, fraud and no error of the Software or human resulting in an unjustified gain or loss for a Player.
For services that allow the Player to play, access a secure system, participate in Games and play real money, PLAY N BET SRL charges a management fee on most pots or bets as well as a participation fee. On the other hand, PLAY N BET SRL does not take any commission or fees of any kind on deposits or withdrawals regardless of the payment method used. On the other hand, PLAY N BET SRL reserves the right to apply an administration fee of 15% on transactions (withdrawals and deposits) that would not be for the sole purpose of participation in the games in particular in the case of consecutive deposits and withdrawals without stakes or any misuse of the Player Account.
Depending on the payment method used, fees may be charged to the Player by their banking institution or payment provider. PLAY N BET SRL can in no way be held responsible for these costs, the Player being obliged to inquire in advance with his financial institution or payment provider about any transaction fees that may be claimed.
The Player irrevocably and definitively waives to oppose or refuse any payment of amounts due to PLAY N BET SRL In addition, he authorizes PLAY N BET SRL to withdraw from his Player Account any amounts that he would have improperly received as a result of fraud or malfunction of the Site, Services or Games.
The Player agrees to indemnify PLAY N BET SRL for any loss it may incur in connection with payments, defaults in payment by the Player or misuse or misuse of its Player Account.
It is also the responsibility of the Player to verify that all the information necessary for the validation of the transaction has been communicated to PLAY N BET SRL PLAY N BET SRL can in no way be held responsible for any payment made to the bank account of a Player who has been hacked
PLAY N BET SRL reserves the right to request any information or document deemed necessary to validate deposits and withdrawals of money. Once the request is validated, deposits made with a credit card or other payment method are made instantly, except in case of technical problems.
Deposit Limits per Transaction:
- Min.: 10 EUR (and 5 EUR via NEOSURF)
- Max.: EUR 25,000.00
Withdrawal Limit:
- By transfer:
o Min.: 10 EUR
o Max.: EUR 25,000.00
- In room:
o Multiple of 5 EUR
o Min.: 15 EUR
o Max.: 3,000.00 EUR
Article 11 – Warranty and Limitation of Liability
Use of the Site is entirely at the risk of the Player. Except as otherwise provided and to the maximum extent permitted by law, this Site and all of its content, Software, betting Services offered and the information contained therein or relating thereto, are provided “as is” and “as available”, without warranty of any kind, express or implied. In particular, PLAY N BET SRL does not warrant that the Site, the Services and the Software will meet the requirements of the Player, will not suffer any interruption, will be at all times appropriate, secure or free of errors or bugs and do not infringe any intellectual property rights of third parties. PLAY N BET SRL does not guarantee that defects, if any, will be corrected.
As a result of the foregoing, the Player acknowledges that PLAY N BET SRL, its officers, employees, agents, suppliers or subcontractor‐s shall not be liable under the Services offered or information made available to it, for any direct or indirect damage or loss that the Player may suffer, as well as for any immaterial damage such as loss of profits, loss of opportunity, gains, loss of use, loss or alteration of data, or costs incurred in acquiring substitute goods or services, resulting from the use or operation of the Site and/or the services offered or data accessible through the Site, even if PLAY N BET SRL has been advised of the possibility of such damage.
PLAY N BET SRL shall also not be liable if, for any reason beyond its control, one or more Services are modified, postponed or cancelled or temporarily rendered unavailable due to maintenance, updates or any technical problem.
Similarly, PLAY N BET SRL reserves the right to discontinue or suspend one or more of the Services offered on the Site, at any time and without notice, without having to justify the reason or reason. In this case, PLAY N BET SRL cannot be held liable in any way and the Player cannot claim any compensation whatsoever.
In the event of system errors occurring in connection with clearance of accounts or in the features or components of any Software, neither PLAY N BET SRL nor its Software provider shall be liable to the Player or any third party for any costs, expenses, losses or claims arising out of such errors. PLAY N BET SRL reserves the right in the event of such errors to remove all Services affected by the Software and the Site, to cancel all portions of the Bets affected by such error, including the cancellation of all Player winnings attributable to such error and to take any other action necessary to correct such error.
In any event, should PLAY N BET SRL be held liable for any reason or ground, including negligence, for any damage or inconvenience of any kind, direct or indirect, foreseeable or unforeseeable, including but not limited to damage resulting from gambling (medical care, loss of employment, hospital expenses, etc.), the maximum amount of compensation for which PLAY N BET SRL could be held liable shall be limited to the lesser of:
1) The amount of commissions received by PLAY N BET SRL in relation to the Player's account in the last three months preceding the complaint;
2) Or the sum of 500 euros (five hundred euros).
Finally, the Player shall hold PLAY N BET SRL harmless from any damages or inconvenience of any kind, direct or indirect, foreseeable or unforeseeable, that the Player or any third party suffers as a result of misuse or misuse of the Site, Software or Services, by any Player or any third party, including but not limited to damages related to pecuniary loss, lack of earnings, loss of data, damage to property or person.
Article 12 – Suspension or termination of the Player Account by PLAY N BET SRL
PLAY N BET SRL reserves the right to suspend, terminate registration and terminate a Player Account, temporarily or permanently, at its discretion and without notice or compensation, including during the game, in particular in the following cases;
• The Player Account has remained inactive for an uninterrupted period of 12 months or more;
• PLAY N BET SRL believes that the Player has violated one or more provisions of these Terms of Use;
• The Player has not communicated within the requested time all the supporting documents necessary for the authentication of his Player Account;
• Documents or documents communicated to PLAY N BET SRL are incomplete or inaccurate;
• Registration requirements are not/no longer met;
• The Player is prohibited from playing;
• In case of misuse of the account opening procedure;
• In case of misuse of any offer by PLAY N BET SRL on the Site;
· In the event of PLAY N BET SRL’s mere suspicion or finding of fraud or illegal activity by the Player, or attempted unlawful use of the Site, Software or Services, including the use of another Player’s Player Account (even with his consent);
• Any act of piracy of the Site, Software, Services, including infringement of PLAY N BET SRL’s intellectual property rights;
• Any acts or attempts at collusion between Players.
• As a preventive measure, based on any information received from a third party that the Player has, on this site, engaged in conduct requiring the suspension or termination of his account.
In the event of suspension or termination of a Player Account for the reasons set out above, PLAY N BET SRL has a right of retention on the amounts in the Player Account. The Player will be notified of the suspension or termination of their Player Account by email.
PLAY N BET SRL reserves the right:
- Bring to the attention of all competent authorities, including judicial authorities, any illegal or suspected activity on the part of a Player;
- Freeze the Player’s assets to prevent the consequences of any suspected or proven misuse or illicit use of the Site or Services;
- Initiate any necessary or useful legal action to put an end to the Player’s alleged breach, obtain compensation for the damage suffered by PLAY N BET SRL or recover any gain that may have been paid to the Player subsequently or as a result of the alleged breach.
- To inform any third party concerned that the Player has, on the Site, engaged in conduct requiring the suspension or termination of his Player Account.
Article 13 – Closure of the Account by the Player
Closure by the Player. The Player may terminate his account at any time by sending a registered letter to PLAY N BET SRL, rue des Guillemins 129, 4000 Liège (Belgium) or by email. Termination of the Contract will take effect once the Player has received written notification from PLAY N BET SRL that the Contract has been terminated.
A Player may also make a request to the Belgian Gaming Commission at any time to deny access. ). The procedure for requesting a voluntary ban on access is detailed on the following web page: https://www.gamingcommission.be/en/protection-des-gameurs/ban-dacces/voluntary-application
Orphan accounts. Any Player Account for which the Player has not logged in for a minimum successive period of twenty-four (24) months will be closed (withdrawal of tickets and credit) on initiative by PLAY N BET SRL. As part of its approach as a responsible gaming operator, PLAY N BET SRL will not send prior notification to the Player concerned informing him of the forthcoming closure of his Player Account.
Article 14 – Consequences of Termination of Player Account
Closure by the Player. Termination of the Account implies that the Player:
• Ceases all use of the Site, Software and Services, and;
• Removes any copy of them from his computer or any other medium.
Termination of a Provisional Player Account will result in the immediate freezing of amounts in the Player Account.
The final termination of a Player Account entails, at the request of the Player, the payment to the Player's bank account of the sums present in that Player Account, provided that no fraudulent activity that led to the freezing of the Player Account has been carried out by its holder.
Operation of a Closed Player Account is impossible.
PLAY N BET SRL will inform you by email of the closure.
Orphan accounts. If this Player Account has a positive balance in euros, it will be deleted. If the Player whose Player Account has been closed makes himself known to PLAY N BET SRL after the closure of his Player Account, PLAY N BET SRL will investigate the Player’s request and reserve any necessary follow-up.
Article 15 – Amendment
PLAY N BET SRL reserves the right, at any time and without prior notice, to modify and update these General Conditions of Use, access and content of its Site, as well as the Rules of Betting and Sports. In the event of any change to these Terms and Conditions of Use, the Player will be informed thereof the next time he logs on to the Site by means of an appropriate notification.
Any connection to the Site by a User/Player after being informed of the evolution of the functionalities of the Site or the amendments to the General Conditions of Use constitutes acceptance of the modifications made.
Article 16 – Duration
The Player benefits from the Services as soon as his registration is validated by PLAY N BET SRL. These General Conditions of Use are valid for an indefinite period.
Article 17 – Responsible gambling
PLAY N BET SRL invites you to play moderately.
The Player is informed that increasing durations or frequencies of play can cause some people to become addicted or lead to mental fragility.
The Player should be aware that addiction is an inappropriate, persistent and repeated practice of the game, and the pleasure of playing is transformed into a compelling need to play at the expense of the dreadful consequences for the Player and those around him.
The Player may at any time consult the “RESPONSIBLE GAME” section accessible on all pages of the Site. Within this section, the Player will have at his disposal all the moderating tools set up on the site, the advice of the service against pathological and excessive gambling to prevent any risk of addiction, the procedure to be followed to register on the registers of prohibited games, and the list of specialized bodies in the fight against addiction.
Article 18 – Intellectual property
The User/Player declares to be informed that PLAY N BET SRL is the owner or beneficiary of the intellectual property rights relating to all trademarks, company names, signs, trade names, domain names or URLs, logos, photographs, databases, sounds, videos, animations, images, texts, etc. or any other distinctive sign as well as the Software presented on the Site.
The Player is granted only a non-exclusive, temporary, revocable, non-transferable, personal license to access and use the Software, Services and programs on the Site for non-commercial purposes.
Any other use of PLAY N BET SRL’s Services or distinctive signs outside the Player’s legitimate and authorized connection is strictly prohibited.
The User/Player agrees not to infringe, in any way whatsoever, the aforementioned intellectual property rights and, in particular, to reproduce, communicate, make use, even partially, of the distinctive signs, or make use of all or part of the content of the Software, the Site or any element of the Site, without the prior written consent of PLAY N BET SRL.
Article 19 – Verification
PLAY N BET SRL may at any time verify the creditworthiness of a Player, with the assistance of financial institutions and third party payment providers as well as any data relating to his registration and account.
PLAY N BET SRL may at any time ask the Player for details of his bank account and financial transactions made in connection with the use of the Site.
Article 20 – Complaints
For any claim relating to betting or the payment of winnings, the Player can go either directly to the Site, under the "Help" tab, or send a separate email to [email protected]
Complaints must be made no later than 14 days after the event giving rise to the complaint. Failure to do so will render the complaint inadmissible. The Player acknowledges, however, that PLAY N BET SRL is under no obligation to investigate or act upon a complaint made by a Player against another Player.
The Player who wishes to make a request for information or make a complaint in connection with an online gambling site may contact the Gambling Commission, mentioning at least his surname, first name and date of birth, in two ways:
By e-mail to:
By mail to:
Gambling Commission
Intelligence Office
Cantersteen, 47
1000 BRUXELLES
Article 21 – Assignment of the Contract
The rights and obligations of the Player may not be transferred to a third party without the prior consent of PLAY N BET SRL.
PLAY N BET SRL is authorized to sell the Software, the Site or any part of the Services without the Player's agreement or prior notification.
Article 22 – Security
PLAY N BET SRL implements security measures to protect the personal information you provide against unauthorized access and use. However, you acknowledge and accept that Internet transmissions are never completely confidential and secure. You acknowledge that any message or information you transmit to our Site may be read or intercepted by others, even if a special notice states that a particular transmission is encrypted.
Article 23 – Availability of the Site and Services
The connection to the Site and the use of the Services proposed implies knowledge and acceptance of the characteristics and limitations of the Internet network, concerning in particular the technical performance, the response times to consult, query or transfer information, the risks of interruption, and more generally, the risks inherent in any connection and transmission on the Internet or on mobile telephone networks, the failure to protect certain data against possible misappropriation and the risks of contamination by possible computer viruses circulating on the Internet and mobile telephone networks.
PLAY N BET SRL will make every effort to ensure that the Site and the files that may be downloaded from the Site are free of unauthorized bugs, viruses, trojan horses and spyware. However, PLAY N BET SRL cannot under any circumstances be held responsible, without this list being exhaustive:
· The transmission and receipt or not of any data and/or information on the Internet or on mobile telephone networks;
· Any malfunction of the Internet and mobile telephone networks preventing the proper functioning and/or functioning of the Services;
· Failure of any receiving equipment or communication lines;
· Loss of any data;
· The malfunction of any Software;
· The consequences of any computer virus or bug, anomaly, technical failure;
· Any damage to a user's computer or mobile phone;
· Any technical, hardware and software failure of any kind that has damaged a user’s computer and/or mobile phone.
It is your responsibility to take all appropriate measures to protect your own data on your computer, tablet and/or mobile phone against any breach. PLAY N BET SRL is also only bound by an obligation of means in the continuity of its Services.
The Site is in principle accessible 7 days a week and 24 hours a day, unless interrupted, scheduled or not, for maintenance purposes or in case of force majeure.
Article 24 – Hyperlinks
Linking to Site pages:
All links to the homepage or any of the webpages of the Site can only be established (i) in compliance with the law applicable in particular to PLAY N BET SRL and (ii) with the prior written consent of PLAY N BET SRL and provided that the mention "GOLEN VEGAS", or any other equivalent or more precise mention is clearly indicated on or near the link.
This authorisation will not apply to websites disseminating information of an illegal, violent, controversial, pornographic, xenophobic nature or which could harm the sensitivity of the greatest number.
Permission to establish the links referred to in this article should be requested at the following address: [email protected]. The application must mention the address of the page (URL) where the link will appear on the third party site.
Inclusion and use of frameworks
Any use or reproduction, even partial, of one of the elements of the Site within a third-party site by means of so-called inclusion processes, frames, inlining or any other process of a similar nature is strictly prohibited.
Links referenced on the Site
The Site may contain links to websites or web pages belonging to third parties. Such sites are provided for your convenience and information only. PLAY N BET SRL does not provide any warranty and assumes no responsibility for the hypertext links of third parties or the content of these sites.
Access to these websites is at your own risk and you acknowledge that these websites may be subject to other terms of use and privacy provisions than those applicable to this Site.
Article 25 – Non-renonciation
The fact that PLAY N BET SRL does not require the User/Player to strictly enforce any of the terms, commitments or conditions contained in these Terms of Use shall never be construed as a waiver by PLAY N BET SRL of its rights, and PLAY N BET SRL may at any time require the User/Player to strictly and completely enforce all or part of these terms, commitments and conditions of its Terms of Use.
Article 26 – Invalidity
The terms of these Terms and Conditions of Use shall always be construed to conform to applicable law. However, in the event that the nullity or invalidity of any clause of these General Terms of Use is pronounced or established, such nullity or invalidity will not affect the validity of the other clauses of the General Terms of Use. PLAY N BET SRL undertakes, in this case, to replace the annulled clause with a new clause that will pursue the same objective as the invalid clause and will, as far as possible, have equivalent effects, in order to restore the contractual balance.
Article 27 – Languages
PLAY N BET SRL offers Player Services through forms in French, English and Dutch. These General Conditions of Use are available in these three languages according to the User’s choice of navigation. The French version will prevail in case of translation conflict.
Article 28 – Archiving and evidence
The files, data and documents kept by PLAY N BET SRL on computer media in the computer systems of PLAY N BET SRL under reasonable security conditions will be considered as evidence of the communications and betting results between the Player and PLAY N BET SRL
PLAY N BET SRL keeps the written record of any agreement between PLAY N BET SRL and a Player to benefit from the services of PLAY N BET SRL electronically without making these documents available to third parties.
In case of discrepancies between the result of a Game presented on the Site and the result recorded, directly or indirectly by PLAY N BET SRL, in particular on its computer server through the Software, the result recorded by PLAY N BET SRL must always prevail.
Article 29 – Additional information
For questions relating to these General Terms of Use, or the Services generally presented on the Site, the Player is invited to contact PLAY N BET SRL at the following email address: [email protected].
Article 30 – Applicable law – Disputes
This Agreement is subject to Belgian law, without prejudice to the mandatory provisions that the Player is entitled to enforce pursuant to Article 6 of Regulation (EC) No 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations.
In the event of controversy or dispute between a User/Player and PLAY N BET SRL arising out of, or in connection with its use of the Site, the parties shall attempt to resolve such dispute promptly and in good faith within 14 days of its notification by one of the Parties. In case of inability to resolve this dispute within the aforementioned period, the Belgian courts and tribunals of the judicial district of Liège have exclusive jurisdiction to hear any dispute concerning the application or interpretation of these General Terms of Use.
The User/Player acknowledges that, notwithstanding any more restrictive clause to the contrary in the Contract or any statutory provision to the contrary, any claim or action against PLAY N BET SRL shall be brought no later than one year after the operative event.
